Delivery and Payment Information

How will my order ship?

All items are shipped via first class or priority mail by UPS, FedEx, and the United States Postal Service or any other postal service depend on customers address.

International Shipping Information

  • United Kingdom: Free shipping - Express Shipping available
  • European Union: Free shipping - Express Shipping available
  • United States and Canada: Free shipping - Express Shipping available
  • International: Free shipping - Express Shipping available

There are no hidden shipping fees.

Order Processing Time

  • All orders are processed on the same day if ordered before 1 PM (UTC).
  • Orders placed after the cutoff will be processed the next business day.
  • Not all items on the website are available for same-day dispatch due to new release times. Please ensure you read the description before ordering.

Shipping Times

Region: United Kingdom Shipping Time: 1-3 business days Courier Service: Royal Mail

Region: United States Shipping Time: 1-3 business days Courier Service: DHL/UPS/FedEx/TNT Express

Region: Canada Shipping Time: 1-3 business days Courier Service: DHL/UPS/FedEx

Region: Europe Shipping Time: 1-3 business days Courier Service: FedEx/TNT Express/PostNL/Royal Mail/La Poste/DHL/GLS/DPD

Region: Australia Shipping Time: 1-3 business days Courier Service: AusPost Express

Region: International Shipping Time: 5-7 business days Courier Service: DHL/UPS or any other

‎Please note that these are our standard shipping times. We have recently expanded our services to include international shipping.

For customers placing orders outside of UK, European Union or USA and Canada, we will contact you directly with further shipping instructions. This ensures that we provide the most accurate shipping information and accommodate any special requirements for your delivery. Thank you for your understanding and cooperation.

Tracking Your Order

  • A tracking number will be provided via email after dispatch.
  • Track your order using Postal Service services.
  • For real-time tracking, visit the Postal Service website or tracking portal.
  • If you have any tracking queries, our support team is ready to assist.

Order Modifications and Cancellations

  • If an incorrect delivery address has been entered, please contact the team at [email protected] to make modifications to your order ASAP.
  • Weekend orders are processed the next business day.
  • Contact our customer service for any order changes.

Policy Updates

  • We periodically update our Shipping Policy.
  • Stay informed by checking our website for the latest information.

Payment Information

At Bitcryptomarket, we support a variety of payment methods to cater to the diverse needs of our users:

Visa and Master Credit/Debit Cards

Cryptocurrency

Bank Transfers

Fees

  • Transaction Fees: Our platform charges a nominal fee for processing transactions. The fee structure may vary based on the payment method:
    • Cryptocurrency transactions: 0.5%
    • Bank transfers: $5 or equivalent in your local currency

Please note that your bank or payment service provider may charge additional fees, which are beyond our control.

Security Measures

Your security is a top priority at Bitcryptomarket. We employ industry-leading security protocols to protect your payment information, including:

  • SSL encryption for data protection
  • Two-factor authentication (2FA)
  • Regular security audits and updates

Refund Policy

All transactions are subject to our Refund Policy. Please review this policy carefully before completing any transactions. If you encounter any issues with your payment, please contact our Customer Support team for assistance.

Customer Support

For any questions or issues related to payments, please reach out to our Customer Support team:

Thank you for choosing Bitcryptomarket.com as your trusted cryptocurrency marketplace. We hope you enjoy your trading experience!

 

Delivery & Customs Regulations

All items are dispatched using First Class or Priority Mail, facilitated by reputable carriers such as UPS, FedEx, the United States Postal Service, or other postal services, depending on the customer's address and country. We are committed to maintaining a transparent and equitable shipping policy, and as such, we are pleased to offer complimentary shipping on all orders worldwide. Upon completing your purchase, you will receive a confirmation email containing the details of your order, along with full insurance coverage for your shipment prior to dispatch.

Your unique tracking number will be included in your order confirmation email, allowing for real-time monitoring of your shipment.

Shipping Process:

We strive to process all orders within one business day, ensuring prompt delivery of your items. In the rare event of unforeseen delays, we will proactively communicate with you to keep you informed. Please note that once an order has been processed and shipped, it cannot be modified or canceled. Deliveries will be made directly to your residence or designated PO box.

Shipping durations may vary based on geographical location, and we encourage you to refer to the provided chart for estimated delivery times. For a tailored time estimate specific to your country, please do not hesitate to contact our customer care team, who are ready to assist you with any inquiries you may have. Thank you for choosing us; we genuinely value your business and aim to provide you with an exceptional shipping experience.

Customs regulations vary widely between countries and regions.

Read more on terms and conditions

Note: Customs offices in some countries and regions require the importer of record (IOR) or “Customer” to provide a particular form of identification (ID) before releasing a shipment. You may be required to provide an ID number (such as national ID), photograph of ID, or other document.

Contact Information

  • Company Name: Crypto Whale LTD
  • Company number: 13280750
  • Address: 226 Oldham Road, Rochdale, Uk, England, OL11 2ER
  • Email: [email protected]
  • Phone: +44 7777309450 (SMS only, do not call!)
  • Business Hours: Monday to Friday (07:00AM to 11:00PM)